30% Off Subscribed Product

Your favourite hair oils delivered straight to your order at no extra cost

Consistency Made Simple

Never run out of your hair essentials with scheduled deliveries

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Frequently Asked Questions

What products are available for subscription?

Dose 1.0 Hair Oil, Dose 0 Matcha Scalp Hair Oil, Dose 1.1 Fine Hair Oil, Dose 1.2 Anti-Frizz Curly Hair Oil, and Dose 2.0 High Shine Hair Oil.

Is there a minimum subscription length?

Yes, our subscription requires a minimum commitment of three orders. After that, you can reschedule, pause, or cancel your subscription at any time.

Will I be charged automatically?

Yes, your payment method will be automatically charged based on the subscription frequency you’ve selected.

Will I receive a reminder before my subscription renews?

Yes, we’ll send you a reminder email 5 days before your next delivery so you can make any changes if needed.

Do I still qualify for other promotions or discounts with a subscription?

Subscription orders are already discounted by 30% with free UK shipping, so they don’t qualify for additional promotions or discounts.

 

Are there any hidden fees?

No, there are no hidden fees. You’ll only be charged the discounted price of the product, and free UK delivery is always included.

 

Can I change my delivery frequency?

Absolutely! After completing the three-order minimum, you can log into your account to update your schedule.

How do I pause or cancel my subscription?

Once the minimum three orders have been completed, you can easily manage, pause, or cancel your subscription through the “Account” section on our website.

Can I subscribe to more than one product?

Definitely! Add multiple products to your subscription and enjoy the same perks on every item.

 

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal, simply login to "Account" on the website. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

 

Can I change my subscription oil to try a different one?

Yes, you can switch your subscription to a different oil after the initial three-order commitment. Simply update your subscription in your account settings.

How do I change the frequency on my subscription order?

Once you have completed the initial three-order commitment, you can change the frequency of your subscription on the "Account" section on the website. 

 

What’s the best frequency to select for my subscription?

It depends on your usage! If you use your oil daily, we recommend a monthly subscription to avoid running out. For less frequent use, every 2 or 3 months might be more suitable.

 

What happens if my payment fails?

If your payment fails, we’ll notify you immediately via email and try to process the payment again. You’ll have the option to update your payment method in your account.

What happens if I run out before my next delivery?

You can place a one-time order if you need your favourite product sooner.

What happens if the product I’m subscribed to is out of stock?

As a subscriber, you’re our priority! Even if the product is out of stock online, we’ll ensure it’s delivered to you on schedule. If there’s ever an unexpected delay, we’ll notify you and provide updates promptly.

What happens if I move or need to change my delivery address?

No problem! Simply update your delivery address in your account settings, and we’ll ensure your next order arrives at the right place.

 

Can I return a subscription order if I change my mind?

We’re unable to accept returns on subscription orders once they’ve been shipped. However, you can adjust or cancel your subscription after the minimum three-order commitment. 

Can I gift a subscription to someone else?

Absolutely! Simply provide the recipient’s address when setting up the subscription, and they’ll enjoy the benefits of regular deliveries.