Question 1

How can I check my order status?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you have a REHAB account, log in and go to your order history to view your order status."}]},{"type":"paragraph","children":[{"type":"text","value":"We will also keep you updated by email at every step, including when your order is received, when it has been shipped, its expected delivery date and once it has been delivered."}]}]}

Question 2

How do I use DOSE 0 Matcha Scalp Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Use as a pre-wash scalp treatment 1 to 2 times a week. Massage into the scalp and leave in for up to four hours before washing thoroughly."}]}]}

Question 3

How is REHAB. Your Hair different from other brands?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We combine performance led haircare with a customer first approach."}]},{"type":"paragraph","children":[{"type":"text","value":"We create high performance formulas designed to repair, strengthen and improve hair health over time, not just deliver a temporary effect. Our range is developed based on real customer feedback, often shaping new products around what people ask for, such as our Shampoo and Conditioner Milk."}]},{"type":"paragraph","children":[{"type":"text","value":"We also keep things simple and effective, with easy to use products that fit seamlessly into everyday routines."}]},{"type":"paragraph","children":[{"type":"text","value":"Alongside this, we are committed to doing better for the environment by reducing unnecessary packaging, using recycled materials where possible, and developing more sustainable formats such as biodegradable capsules and plastic free shampoo sheets."}]}]}

Question 4

How long will my order take to arrive?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"United Kingdom","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 3 to 5 business days"}]},{"type":"list-item","children":[{"type":"text","value":"Express Delivery: 1 business day, order by 9pm the day before, excluding bank holidays"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"United States","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 6 to 8 business days"}]},{"type":"list-item","children":[{"type":"text","value":"Express Delivery: 3 to 5 business days"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Europe","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 5 to 7 business days"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Ireland","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 6 to 8 business days"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Channel Islands","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 4 to 7 business days"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Australia and New Zealand","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery: 7 to 10 business days"}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"paragraph","children":[{"type":"text","value":"Once your order has been dispatched you will receive a confirmation email with tracking details so you can follow its journey to you."}]}]}

Question 5

What is your email address?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please feel free to email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":"."}]}]}

Question 6

What is your return policy?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If your products were purchased within the last 14 days, you can return them to us provided they are unused, in their original packaging, and you have proof of purchase in the form of your order number."}]},{"type":"paragraph","children":[{"type":"text","value":"Once we receive and inspect your return, we will process your refund back to your original payment method."}]}]}

Question 7

Does REHAB. offer sample sizes?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Whilst we do not currently offer samples, our Meet the Minis collection is a great way to try a selection of our hair oils in smaller sizes before committing to full size products."}]},{"type":"paragraph","children":[{"type":"text","value":"We also regularly run promotions where you can receive mini or full size products with your order, which is a great way to discover new favourites."}]}]}

Question 8

How can I return my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You are welcome to return any unused products to us within 14 days of receiving your order."}]},{"type":"paragraph","children":[{"type":"text","value":"Please send your return to:"}]},{"type":"paragraph","children":[{"type":"text","value":"THG Omega Skyline Dr Burtonwood Warrington WA5 3TP"}]},{"type":"paragraph","children":[{"type":"text","value":"Make sure to include a note inside your parcel with your full name and order reference number, which starts with RH_, so we can process your refund quickly."}]},{"type":"paragraph","children":[{"type":"text","value":"We also recommend keeping hold of your return tracking reference so you can follow the parcel back to us. If you would like, you can email us your returned items and tracking number at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" and we can keep an eye on your return."}]}]}

Question 9

How do I use DOSE 1.0 Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to damp ends of hair before styling, daily or as needed.
Best for normal to thick hair, to smooth and soften."}]}]}

Question 10

How long does it take to receive a response?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We pride ourselves on responding to customer queries quickly and efficiently."}]}]}

Question 11

How much is shipping?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Shipping costs vary depending on your location and chosen delivery method."},{"type":"text","value":"

United Kingdom","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Free on orders over £40"}]},{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 3 to 5 business days: £4.00"}]},{"type":"list-item","children":[{"type":"text","value":"Express Next Day Delivery, 1 business day excluding bank holidays: £6.00"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"USA and Canada","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 6 to 8 business days: £7.00"}]},{"type":"list-item","children":[{"type":"text","value":"Express Delivery, 3 to 5 business days: £12.00"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Europe","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 5 to 7 business days: £8.00"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Ireland","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 6 to 8 business days: £8.00"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Channel Islands","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 4 to 7 business days: £5.00"}]}]},{"type":"paragraph","children":[{"type":"text","value":"","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Australia and New Zealand","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Standard Delivery, 7 to 10 business days: £15.00"}]}]}]}

Question 12

Can I cancel or amend an order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We cannot guarantee that your order can be cancelled or amended, as our warehouse processes orders very quickly."}]},{"type":"paragraph","children":[{"type":"text","value":"If you email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" as soon as possible with your order number, we will do our best to catch it before it is packed."}]}]}

Question 13

How do I use DOSE 1.1 Fine Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to damp ends of hair before styling, daily or as needed.
Ideal for fine, short or grease prone hair. Lightweight and non heavy."}]}]}

Question 14

What currency do you charge in?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We charge in the currency that matches your location."}]},{"type":"paragraph","children":[{"type":"text","value":"You can toggle your location on the homepage and the currency will automatically update based on where you are. For example, UK orders are shown in GBP and US orders are shown in USD."}]}]}

Question 15

How can I track my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"As soon as your order has been dispatched you will receive an email containing your tracking details so you can follow your parcel. If you have a REHAB. account, you can also log in and track your order from your order history page."}]},{"type":"paragraph","children":[{"type":"text","value":"If you are having trouble tracking your order, or have not received your tracking email, please get in touch with our Customer Care team and we will be happy to help."}]}]}

Question 16

How do I use a gift card?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You will receive your gift card by email. To use it, copy and paste your gift card code into the discount code or gift card box at checkout and the value will be applied to your order."}]}]}

Question 17

How do I use DOSE 1.2 Anti Frizz Curly Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to damp ends of hair before styling, daily or as needed.
Designed to smooth, define and lock in moisture for curls and thick hair."}]}]}

Question 18

How do I use DOSE 2.0 High Shine Finishing Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Use on dry mid lengths and ends as the final step, daily or as needed.
Smooth through to add shine and tame fly aways."}]}]}

Question 19

What happens if I entered the wrong address?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If you have entered the wrong address, please contact us as soon as possible."}]},{"type":"paragraph","children":[{"type":"text","value":"We cannot guarantee that we will be able to amend your address, as shipping labels are created shortly after an order is placed. If you reach out quickly we will always do our best to catch your order before it is processed."}]},{"type":"paragraph","children":[{"type":"text","value":"The best option is often to manage the delivery through your tracking link. In many cases you can request delivery to a different address, a local collection point or a parcel drop off location directly with the courier."}]},{"type":"paragraph","children":[{"type":"text","value":"If you are unsure, get in touch with our Customer Care team and we will be happy to advise."}]}]}

Question 20

Do I need to pay duties or taxes?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No. We cover any import duties and taxes on your order, so there are no additional charges to pay when your parcel arrives."}]},{"type":"paragraph","children":[{"type":"text","value":"The price you see at checkout is the total price you pay."}]}]}

Question 21

How are gift cards sent?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Gift cards are sent by email. As soon as you complete checkout, the gift card is automatically emailed to the recipient."}]}]}

Question 22

How do I use DOSE 3.0 Sleep Serum Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to the lengths and ends of dry hair. There is no need to rinse it off, but it can be applied the night before wash day.
For best results, use 1 to 2 nights per week and sleep with hair in a protective style."}]}]}

Question 23

Can I combine gift cards?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, you can combine gift cards. Please email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" with both of your gift card codes and we will be happy to combine them into one for you."}]}]}

Question 24

How do I use Sunshine Spritz UV Protection Hair Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply throughout the hair, starting from the mid lengths to ends, then smooth the remaining amount around the top and sides of your head so all hair is protected.
Apply more if needed throughout the day. Do not rinse, and style hair as usual"}]}]}

Question 25

How do I use the Hair Milk?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Shake well before use. Apply evenly through wet hair before brushing or heat styling to detangle and smooth."}]},{"type":"paragraph","children":[{"type":"text","value":"For best results, use with our Vital Wet Brush to ensure even distribution and effortless detangling."}]},{"type":"paragraph","children":[{"type":"text","value":"It can also be used between washes to refresh waves and curls. Use alone or layer before DOSE 1.0, 1.1 or 1.2 depending on your hair type."}]}]}

Question 26

I have not received my order

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"First, if you have received a delivery confirmation email, please follow your tracking link."}]},{"type":"paragraph","children":[{"type":"text","value":"Royal Mail and Evri provide delivery images. Enter your postcode when prompted on the tracking page to see where your parcel has been delivered. It is also worth checking your order confirmation email to confirm the delivery address."}]},{"type":"paragraph","children":[{"type":"text","value":"If you still cannot locate your parcel, please email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" and we will be happy to look into this for you."}]}]}

Question 27

How do I use the Matcha Scalp Serum?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Remove the cap and twist the barrel until it clicks open. To activate the pump, press down on the prongs until the serum comes through."}]},{"type":"paragraph","children":[{"type":"text","value":"Apply directly to the scalp by parting the hair into sections and using the applicator. Gently press the applicator against the scalp to release the serum, then massage in slow circular motions as you work through each section."}]},{"type":"paragraph","children":[{"type":"text","value":"Once applied, close the barrel and massage thoroughly to help the serum distribute and absorb evenly. Do not rinse out."}]},{"type":"paragraph","children":[{"type":"text","value":"Can be used daily on dry or damp hair. Top tip: you can blow dry your hair afterwards to dry quicker. Clean the applicator with warm water after each use"}]}]}

Question 28

I am missing an item from my order

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We are really sorry to hear this."}]},{"type":"paragraph","children":[{"type":"text","value":"Please email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" with a photo of the items you received, as well as the packaging it arrived in. This helps us investigate with our warehouse and courier team and sort it out for you as quickly as possible."}]}]}

Question 29

How do I use the Collagen Sheet Masks?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Biodegradable and single use, so handle with care due to the delicate nature of the mask."}]},{"type":"paragraph","children":[{"type":"text","value":"Peel off the protective film and separate the mask into two parts. The honeycomb side is applied directly to freshly washed, dry skin."}]},{"type":"paragraph","children":[{"type":"text","value":"Gently place the upper half over the forehead and cheeks, smoothing upwards towards the hairline to secure."}]},{"type":"paragraph","children":[{"type":"text","value":"Position the lower half under the nose and around the mouth, smoothing upwards towards the ears so it sits comfortably along the chin and jawline."}]},{"type":"paragraph","children":[{"type":"text","value":"Leave on for 3 to 4 hours until the mask turns transparent, or overnight. Gently remove to reveal visibly radiant skin."}]},{"type":"paragraph","children":[{"type":"text","value":"Top tip: chill before use for an extra cooling effect."}]}]}

Question 30

How do I use the Whipped Face Cream?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to clean skin morning and evening. Massage into the face, neck and decollete using upward motions."}]}]}

Question 31

I did not receive my order confirmation

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No worries. Sometimes this can happen if there is a spelling mistake in the email address entered at checkout."}]},{"type":"paragraph","children":[{"type":"text","value":"Please email us at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" with your full name, delivery address and the date you placed your order, and we will be happy to help locate it for you."}]}]}

Question 32

How do I use the DOSE Face Oil?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Twist and tear the capsule, then pour the oil into your hands and warm between your palms."}]},{"type":"paragraph","children":[{"type":"text","value":"Gently press into the face and neck using upward motions to help the oil absorb evenly and support a healthy glow."}]},{"type":"paragraph","children":[{"type":"text","value":"Can be used morning and evening on clean skin as the final step in your skincare routine, before SPF in the morning."}]},{"type":"paragraph","children":[{"type":"text","value":"You can also mix a few drops into your moisturiser for an added boost of hydration and radiance, or blend with foundation for a more natural, luminous base."}]}]}

Question 33

How do I use the Sculpting 2 in 1 Face Tool?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Use with the DOSE Face Oil to create enough slip for the tool to glide smoothly without pulling or tugging the skin."}]},{"type":"paragraph","children":[{"type":"text","value":"Use the roller in upward motions, starting from the centre of the face and working outwards. Sweep the gua sha along the jawline, cheekbones and forehead using long, slow strokes, always moving upwards and outwards."}]},{"type":"paragraph","children":[{"type":"text","value":"For best results, use for 5 minutes daily. Clean the tool after each use. For an extra depuffing effect, chill in the fridge before use."}]}]}

Question 34

How do I use the Hydrating Under Eye Patches?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Peel off the protective film and apply to clean, dry under eyes. Remove after 10 minutes."}]},{"type":"paragraph","children":[{"type":"text","value":"Chill before use for an extra depuffing effect."}]}]}

Question 35

How do I use the Sunshine Spritz Golden Tan Drops?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"For an all over warm glow, apply the drops evenly across the face and blend using our Kabuki Brush, working from the centre of the face outwards. Leave at least 2 hours for the tan to develop."}]},{"type":"paragraph","children":[{"type":"text","value":"For a softer sun kissed glow, mix 1 to 6 drops with Whipped Face Cream in your hand, then apply evenly to the face, neck and decolletage before blending with the Kabuki Brush."}]},{"type":"paragraph","children":[{"type":"text","value":"For a tantoured look, apply Whipped Face Cream as your base, then add the drops to the high points of the face where the sun naturally hits, such as the forehead, cheekbones and nose, and blend well."}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"1 to 3 drops for a light sun kissed finish"}]},{"type":"list-item","children":[{"type":"text","value":"3 to 6 drops for a medium to deep bronze glow"}]}]}]}

Question 36

How do I use the Body Milk?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Apply to the body all over. For best results, use daily post shower with your chosen DOSE Body Oil."}]}]}

Question 37

How do I use the Shower Milk?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Twist the pump anti clockwise to release it. Apply to wet skin, massaging in circular motions, then rinse off."}]}]}

Question 38

How do I use the Scalp and Body Scrub?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Scalp:","bold":true},{"type":"text","value":" add water to the scrub dose to activate and massage well in your hands. Apply to wet sectioned hair, directly to the scalp, and gently massage in circular motions all over. Rinse thoroughly and follow with conditioner. If you have oily hair, you can wash the scrub out with shampoo, then follow with conditioner. For best results, use weekly."}]},{"type":"paragraph","children":[{"type":"text","value":"Body:","bold":true},{"type":"text","value":" add water to the scrub dose to activate and massage well in your hands. Apply to damp skin and rub in circular motions to gently exfoliate before rinsing."}]}]}

Question 39

How do I use the Bath Pearls?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Add 3 to 4 pearls to your bath under running water to dissolve. Sit back and relax for a spa worthy experience at home."}]}]}

Question 40

How do I use the Silk Heatless Curler?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"On slightly damp hair, secure the curler to the top of the head with the claw clip, then take sections of hair and wrap around the curler."}]},{"type":"paragraph","children":[{"type":"text","value":"Secure with your silk scrunchie and repeat on the other side."}]},{"type":"paragraph","children":[{"type":"text","value":"Wait 4 hours or more, or sleep in it, then remove for effortless, heatless curls."}]},{"type":"paragraph","children":[{"type":"text","value":"Top tip: pair with DOSE 1.0, 1.1 or 1.2 Hair Oil for best results."}]}]}

Question 41

How do I use the Blow Dry Curling Rods?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"For use on dry or almost dry hair."}]},{"type":"paragraph","children":[{"type":"text","value":"Take the top section of hair and pull it forwards, using the comb to smooth through if needed."}]},{"type":"paragraph","children":[{"type":"text","value":"Place the rod under your hair, starting from the ends. Roll your hair upwards around the rod until you reach your scalp, then bend the rod round and clip together. It should feel secure."}]},{"type":"paragraph","children":[{"type":"text","value":"Repeat on the middle crown section in the same way."}]},{"type":"paragraph","children":[{"type":"text","value":"For the bottom section, place the rod above the hair rather than under it to create a bouncy, multi dimensional finish."}]},{"type":"paragraph","children":[{"type":"text","value":"Add a bonnet over each to keep them in place and help protect from frizz and pillow friction if sleeping in them."}]},{"type":"paragraph","children":[{"type":"text","value":"Leave for a minimum of 4 to 6 hours, or overnight, before removing."}]},{"type":"paragraph","children":[{"type":"text","value":"Gently comb through, tousle and style as desired."}]}]}

Question 42

How do I dissolve the capsules?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Twist or snip open the capsule and use the oil inside. The empty capsule can be placed in hot water where it will dissolve easily, and a gentle swirl helps it break down."}]},{"type":"paragraph","children":[{"type":"text","value":"Our capsules are designed to be drain friendly, so they can be safely rinsed away."}]}]}

Question 43

What does each of the hair oils do?

Accepted Answer

{"type":"root","children":[{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 0 Matcha Hair Oil:","bold":true},{"type":"text","value":" a scalp focused treatment designed to support fuller, stronger, healthier looking hair."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.0 Hair Oil:","bold":true},{"type":"text","value":" a nourishing formula that leaves normal to thick hair feeling softer, smoother and visibly healthier."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.1 Fine Hair Oil:","bold":true},{"type":"text","value":" a lightweight, non greasy oil that nourishes fine or oily prone hair without weighing it down."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.2 Anti Frizz Curly Hair Oil:","bold":true},{"type":"text","value":" a rich blend that helps smooth frizz, define curls and lock in long lasting moisture."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 2.0 High Shine Finishing Hair Oil:","bold":true},{"type":"text","value":" a finishing oil that enhances shine and leaves hair looking glossy and polished."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 3.0 Sleep Serum Oil:","bold":true},{"type":"text","value":" an overnight treatment that deeply nourishes and helps restore softness and strength while you sleep."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Sunshine Spritz UV Protection Hair Oil:","bold":true},{"type":"text","value":" a protective oil that helps shield hair from UV exposure, humidity, dryness and colour fade."}]}]}]}

Question 44

Are your products suitable for all hair types?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, all our products are suitable for all hair types, and we also offer targeted formulas designed to meet specific needs and textures."}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.0 Hair Oil:","bold":true},{"type":"text","value":" best for normal to thick hair, helping it feel softer, smoother and healthier looking."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.1 Fine Hair Oil:","bold":true},{"type":"text","value":" a lightweight option for fine, short or oil prone hair that nourishes without weighing it down."}]}]},{"type":"paragraph","children":[{"type":"text","value":""}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"DOSE 1.2 Anti Frizz Curly Hair Oil:","bold":true},{"type":"text","value":" our richest formula, designed to smooth frizz, define curls and deeply lock in moisture."}]}]}]}

Question 45

What do you recommend for hair growth and shedding?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"For supporting hair growth and reducing shedding, we recommend the following."}]},{"type":"paragraph","children":[{"type":"text","value":"REHAB DOSE 0 Matcha Hair Oil:","bold":true},{"type":"text","value":" a scalp focused treatment designed to nourish and support a healthy environment for hair growth. With ingredients like matcha, rosemary oil, castor oil and vitamin E, it helps promote a balanced, well cared for scalp and may support reduced shedding over time. Top tip: gently use our Scalp Massaging Brush beforehand."}]},{"type":"paragraph","children":[{"type":"text","value":"Matcha Hair Serum:","bold":true},{"type":"text","value":" a lightweight scalp serum that helps hydrate, refresh and revitalise the scalp while supporting healthier looking hair growth. It helps relieve dryness and irritation while keeping the scalp feeling balanced and comfortable."}]},{"type":"paragraph","children":[{"type":"text","value":"Used regularly together, these products help support stronger, healthier looking hair over time."}]}]}

Question 46

Are your products vegan and cruelty free?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"The majority of our products are 100% vegan, and all are completely cruelty free. We do not test on animals, and we are committed to using plant based and ethically sourced ingredients wherever possible."}]},{"type":"paragraph","children":[{"type":"text","value":"The only exception is our silk products, which are not considered vegan due to the use of natural silk. We chose silk for these items because of its well known benefits for hair health. It is gentle on the hair, helps reduce friction and supports less breakage, all in line with our focus on healthier, stronger hair."}]}]}

Question 47

Are your products free from parabens and sulphates?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"All of our hair oils are formulated without parabens and sulphates."}]}]}

Question 48

Are your products suitable for coloured hair and extensions?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, our products are suitable for both coloured hair and extensions."}]},{"type":"paragraph","children":[{"type":"text","value":"Our hair oils are formulated without sulphates, parabens or harsh drying alcohols, making them gentle and nourishing for treated hair. They contain lightweight natural oils such as argan, jojoba and coconut, which help smooth, hydrate and add shine without causing heavy build up when used sparingly."}]},{"type":"paragraph","children":[{"type":"text","value":"For extensions, care should be taken to avoid applying oil directly to the bonds or adhesive areas, as this can affect their hold over time. Focus application on the mid lengths and ends to keep extensions secure while still benefiting from the nourishment."}]},{"type":"paragraph","children":[{"type":"text","value":"They are also completely sulphate free, helping to protect and maintain colour vibrancy while supporting soft, healthy looking hair."}]}]}

Question 49

I am not sure which product to use

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No worries. Take our Hair Quiz for personalised recommendations, or reach out to our Customer Service team at "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" and we will be happy to guide you with tailored advice."}]}]}

Question 50

Can I request a new product?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We love hearing from our customers and what they would like to see next. Many of our new products have come directly from your suggestions."}]},{"type":"paragraph","children":[{"type":"text","value":"Please send any product requests to "},{"type":"link","url":"mailto:info@rehabyourhair.com","title":null,"target":null,"children":[{"type":"text","value":"info@rehabyourhair.com"}]},{"type":"text","value":" and we will always make sure your ideas are passed on to our product development team."}]}]}

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